Terms & Conditions

1. About us

These terms and conditions govern your use of the Bombay 2 Goa website, table reservations made through it, and gift vouchers bought through it. By using our website, you agree to be bound by these terms.

Bombay 2 Goa is a trading name of Bombay to Goa Limited, a private limited company registered in England and Wales under company number 14925901. Our registered office and restaurant address is:

Email: info@bombay2goa.co.uk
Telephone: 0113 513 5972

2. Ordering food

• We do not take food orders or payments on this website. Our menu pages are for information, and our order buttons hand you over to a third party.
• You can dine in, order collection by phone or WhatsApp, or order delivery through our partners (Uber Eats, Just Eat and Deliveroo). Orders placed on a partner platform are a contract between you and that platform under their terms, and their prices, fees and delivery times may differ from ours.
• Orders placed with us by phone or WhatsApp are offers to purchase and are subject to acceptance by us. We may decline or cancel an order at our discretion, for example if an item is unavailable.
• All prices shown on this website are in GBP and include VAT where applicable. Menu prices and availability may change, and prices on delivery platforms may be higher.
• Any service charge added to your bill is discretionary. There is no compulsory service charge and no compulsory tip - tell a member of the team and we will take it off, no questions asked. Tipping is entirely up to you.
• Estimated collection times are given in good faith but are not guaranteed.
• You must be 18 or over to buy alcohol. We operate a Challenge 25 policy and may ask for valid photo ID in the restaurant or on collection.

3. Allergens & dietary information

Our kitchen handles the following allergens: gluten, crustaceans, eggs, fish, peanuts, soybeans, milk, nuts, celery, mustard, sesame seeds, sulphur dioxide / sulphites, lupin and molluscs.

While we take reasonable precautions to avoid cross-contamination, we cannot guarantee that any dish is completely free from traces of allergens. If you have a serious allergy or dietary requirement, please contact us before you order - whether you are booking a table, ordering by phone or WhatsApp, or ordering through a delivery platform - on 0113 513 5972 or info@bombay2goa.co.uk. We will give you allergen information for any dish, free of charge, before you buy and again when you collect or are served.

4. Reservation offers & promotions

Seasonal offers and reservation promotions are described on our offers page. Each offer is governed by the specific terms stated with it, and we reserve the right to withdraw or modify any promotion at any time without notice.

5. Table reservations

• Table reservations are made through our website booking form and are subject to availability and confirmation by us.
• We hold reserved tables for up to 15 minutes past the booked time. After that, we cannot guarantee the table.
• Parties of up to 16 can be booked through the website. For anything larger, please call us directly to arrange a private dining experience.
• We reserve the right to refuse admission or service at our discretion.

6. Gift vouchers

Gift vouchers are sold by us through Giftup.io. Because they are bought at a distance, you have a legal right to cancel:

• 14-day cancellation right:under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel a voucher within 14 days of purchase for a full refund, without giving a reason. Email info@bombay2goa.co.uk with the voucher code. If you redeem the voucher within those 14 days, that cancellation right ends.
• Refunds under this right are made to the original payment method within 14 days of us being told you are cancelling.
• Vouchers are valid for 12 months from the date of purchase. We will honour an expired voucher at our discretion if you contact us shortly after expiry.
• Vouchers can be redeemed in the restaurant against a bill of equal or greater value. Vouchers cannot be exchanged for cash.
• Tell us as soon as possible if a voucher is lost or stolen. We cannot normally replace one, but we will help where the code has not yet been redeemed.
• We may cancel or refuse vouchers obtained fraudulently.

7. Cancellations & refunds

• To cancel a collection order, please call us on 0113 513 5972 as soon as you can. Once food preparation has begun we may not be able to cancel it.
• If your order is wrong, or the food is not of satisfactory quality, please tell us as soon as you reasonably can and we will put it right - which may mean a replacement or a refund. Contacting us quickly helps us investigate, but it does not limit your legal rights.
• Refunds, where approved, are processed back to the original payment method within 5-10 business days.
• Orders placed on Uber Eats, Just Eat or Deliveroo are refunded under that platform’s own process - contact them first, and tell us too so we can help.

8. Your statutory rights

Nothing in these terms affects your legal rights as a consumer. Under the Consumer Rights Act 2015, food and drink we supply must be of satisfactory quality, fit for purpose and as described, and any service we provide must be carried out with reasonable care and skill. If we fall short, you may be entitled to a repeat performance, a price reduction or a refund.

Table reservations and food prepared for immediate consumption are exempt from the 14-day distance-selling cancellation right, which is why a booking is not cancellable under those Regulations - but please just call us if your plans change and we will release the table. Gift vouchers are covered by section 6 above.

For free, impartial advice, contact Citizens Advice consumer service on 0808 223 1133 or at citizensadvice.org.uk.

9. Complaints & dispute resolution

If something goes wrong, please tell us first - most issues are sorted quickly. Email info@bombay2goa.co.uk or call 0113 513 5972, and include your booking or voucher reference. We aim to acknowledge complaints within 3 working days and to give you a full response within 14 days.

If we cannot resolve your complaint between us, you may be able to refer it to a certified alternative dispute resolution (ADR) provider. We are not a member of an ADR scheme and are not obliged to use one, but we will consider any request to do so. A list of approved ADR providers is published by the Chartered Trading Standards Institute at tradingstandards.uk. You may also raise concerns about food hygiene or food standards with Leeds City Council’s environmental health team.

10. Intellectual property

All content on this website, including text, images, logos, and graphics, is the property of Bombay 2 Goa or its content suppliers and is protected by copyright. You may not reproduce, distribute or use any content without our prior written consent.

11. Limitation of liability

To the fullest extent permitted by law, Bombay 2 Goa shall not be liable for any indirect, incidental or consequential loss arising from your use of this website or our services. Our total liability to you in connection with any order shall not exceed the value of that order.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights under the Consumer Rights Act 2015, or for any other liability that cannot lawfully be excluded or limited.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.